The 12345 hotline serves as a unified government service platform across Hainan province.

Launched in July 2016, it is the first of its kind province-wide hotline in China, providing around-the-clock assistance for various requests, including inquiries, complaints and suggestions from individuals and companies alike.

In emergencies, the hotline is integrated with emergency numbers (110, 119, 120, 122) and public utility hotlines, ensuring a coordinated response.

The hotline can be accessed via phone, the official website and the official WeChat account.

Phone number: (+86) 898 12345

Website: https://12345./hnwsbsdt/hnwebsite/pages/default/index

WeChat account:

The launch of the hotline is part of the authorities' broader initiative to enhance government services, establish an "all-in-one" service center for the Hainan Free Trade Port, and create a service-oriented government that meets the people's expectations.